NMG bad services

Good day we are a few employees struggling to get our pension fund withdrawal claim from NMG. we send our papers in on 03/06/2024 then we receive our first claim at Exousia and the second claim is from Imperial they revcieve our paper on 03/07/2024 and then they did say they are busy with upgrading there system and will take the whole Aug we waited panicle for them the first week of September they let us know we will receive payment on the 20/09/2024 i was asking the whole week if the payment date is still the 20th but got no reply i even phone and waited for 2hours and still no reply. its the 23/09/2024 i have mailed them again and still no reply from them. the employees is angry and want there money.