1 reviews | Active since Aug 2015
NMG Bad service
So i resigned and my withdrawal forms were sent to NMG for processing to Emma Raferty.I contacted her and said to me that i must contact my previous employer and ask them to send her the forms;of which they did.I send her an email asking if she has started with the process only for her to tell me that she hasn't received my forms.I then contacted my previous employer and was told that the forms were sent again for the 2nd time and that they will send them again and cc me,of which they did.
I hope employers that are putting members contribution with NMG will pull out.This is not fair because it is our own money and we must run after them to do their job.
I had two Provident funds the other one with Momentum which was also send on the same day for processing and the money is already in my account.So what's stopping NMG from.doing the same?
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team