CM
Creyan M

1 reviews | Active since Oct 2021

14 Jun 2022, 17:09

Never put your money with NMG 11 weeks still no payout

NMG staff don’t answer calls or reply to emails. My claim was submitted 14/06/2022 to Bruce MacDonald I called and sent him multiple emails without reply. Only when I called the call centre 08/06/2022 was I advised that my claim is only processed 03/60/2022 when I spoke the consultant spoke with Bruce whom confirmed my settlement will be done before 14/06/2022. Today him and his manager Gift Koenaite avoid calls.

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Replies (1)
NMG Benefits
NMG Benefits's reply15 Jun 2022, 08:55
Official
Hi Creyan

We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. 

Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.

Finding a better way for you.

The NMG Benefits Customer Care Team