MB
Menge B
1 reviews | Active since Apr 2022
19 Apr 2022, 15:47
My withdrawal papers were submitted by my former employer on the 4th February 2022. There was a discrepancy with what they have on the system with what has been submitted. They just left the email to the respective person who submitted my forms to them ne
My paperwork was submitted on the 4 February 2022 by my former employer. Communication is pathetic. They didn't get all needed information from my previous employer, I had to trace and find the information myself. I was told the process will take 7-9 days. 13 days later they told me it take 6-8 weeks. NMG don't reply to the emails, they don't answer their calls. Pay out is taking forever and I need my money.
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Replies (2)
NMG Benefits's replyOfficial
19 Apr 2022, 15:54Hello Menge
Thank you for taking the time to contact us. We would sincerely like the opportunity to address your concern. We have forwarded your details to the relevant department and one of our highly trained contact center agents will attend to your query.
Thank you for taking the time to contact us. We would sincerely like the opportunity to address your concern. We have forwarded your details to the relevant department and one of our highly trained contact center agents will attend to your query.
Finding a better way for you.
Regards, the NMG Benefits team
NMG Benefits's reply19 Apr 2022, 15:54
Official
Hello Menge
Thank you for taking the time to contact us. We would sincerely like the opportunity to address your concern. We have forwarded your details to the relevant department and one of our highly trained contact center agents will attend to your query.
Thank you for taking the time to contact us. We would sincerely like the opportunity to address your concern. We have forwarded your details to the relevant department and one of our highly trained contact center agents will attend to your query.
Finding a better way for you.
Regards, the NMG Benefits team
MB
Menge B's updateReviewer Update
19 Apr 2022, 16:44Thank you for your response. I really feel your service and your consultants need much more training on gow to deal with customers.
I will appreciate your assistance and please can.i have my money by Friday latest. I need that cent of mine to enroll my child at UKZN so please can you release my money.
I will appreciate your assistance and please can.i have my money by Friday latest. I need that cent of mine to enroll my child at UKZN so please can you release my money.
MB
Menge B's update19 Apr 2022, 16:44
Reviewer Update
Thank you for your response. I really feel your service and your consultants need much more training on gow to deal with customers.
I will appreciate your assistance and please can.i have my money by Friday latest. I need that cent of mine to enroll my child at UKZN so please can you release my money.
I will appreciate your assistance and please can.i have my money by Friday latest. I need that cent of mine to enroll my child at UKZN so please can you release my money.