MXM, WHAT A SWAAK FSP... The worst...just trash. 😒

73% bad ratings...and you wonder why companies are pulling out of this institution? I had to beg for help in the Durban Branch because in Joburg, even the secretary doesn't answer calls like she was told not to. I have been waiting for a provident payout for almost five months but they lie and tell you it'll take up to 8 weeks after the claim is processed. On the 8th week, they don't answer calls, emails, complaints... Nothing. They just reply with automated emails. Lucia the secretary, needs more training on customer service and product knowledge. I have never heard such a clueless secretary and poor customer service experience from Lebo. One of these days, this company is going to close down...leave no traces and no paper trail behind, and every client will be ****** off of their retirement funds. Trust me. Since 2018 everyone has been giving your JHB Branch bad reviews of bad service experiences and yet you have not changed a bit. Even your automated replies haven't changed. There's only one good review, from a white person about a white person. Because wow, our people in those offices? Totally useless.