Mi
Moegammad-Ashraf ismail

1 reviews | Active since Nov 2023

01 Nov 2023, 13:16

MOST USELESS

ill try to refrain from any profanity. my rating is 1 but id definitely give it a negative score if that were possible. Ive been waiting for my provident payout since 2018!....yes thats right people,its been five YEARS!!!!. and now after back and forth emails with an agent named ONTISITSE LETEBELE i was advised that i need my own personal bank account for the payout to be **** to me. FAIR ENOUGH. I go through the whole process of creating an account just for the payment to be made to me. after sending ONTISISTSE my account details she advises that they're having 'technical problems'(SUCH BS!!!) and that it will take a week to fix. Its been two months since then and ONTISITSE has now decided to just stop replying to my emails. ive already sent FOUR emails requesting an update on my payment ,but no response. an UTTER JOKE of a company. FIVE YEARS!!!! i hope this company burns to the ground with all its occupents in it. sincerely.

0
Replies (2)
NMG Benefits
NMG Benefits's reply01 Nov 2023, 13:23
Official
 Hi Moegammad-Ashraf

We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department as well as have  escalated your claim with your dedicated claims administrator. 

Finding a better way for you. 

The NMG Benefits Customer Care Team. 
Mi
Moegammad-Ashraf ismail's update01 Nov 2023, 13:49
Reviewer Update
excuse me if i dont hold my breath. Ive had all these TEMPLATE apolgies sent to me numerous times before. I'll believe it once something is ACTUALLY done. I would never write a scathing review like this on a public forum,but my hand was forced as i was receiving NO RESPONSE from your agent ONTISISTE LETEBELE.

FIVE YEARS!!!!,I will continue this rant on every social media platform you guys are on UNTIL something is done.GOODBYE