Most disgusting Unprofessional company I have ever!!!

My claim was submitted and received on the 21st September, 3 weeks ago I called to follow up on the progress of my claim and was advised that my claim was in the process of being taxed a process which takes 7 days as per the consultant I spoke to. 2 weeks passed and I received no feedback. I called last week, literally 7 days ago and yet again was told my claim is being taxed and I should received feedback within 7 days. I am still waiting for feedback I keep getting automated responses saying my query has been forwarded to the administrator however I have zero updates or communication!! I don't understand why customers have to resort to sending complaints on public platforms in order to get answers. This is the worst service I've ever come across in my life !!! Stay away from using this company you will wait forever to get your money back!!