LG
Liso G

1 reviews | Active since Feb 2021

21 Nov 2022, 08:58

MOST DISGUSTING COMPANY I HAVE EVER MET

I resigned 31 July 2022 with my previous employer and according to NMG the benefit payout would be made in 40 days. It has been almost 4 months now and I have not received my pension. I have been calling twice a week since August 2022. You sit for over 30 minutes with no answer sometimes. Been speaking with a guy called Ofentshe, and for the past 4 months he has been telling me that the policy is in disinvestment and it will be sent to SARS 5 days later. It has been 4 months now and I am still getting the same feedback. Disinvestment has not been done till today. This is very disgusting and I think NMG does pride their selves for providing this disgusting service. Do you guys even have the money? Such poor service sies.

I would not suggest anyone to use their services ever, I have never dealt with any company that is this unprofessional and does not give a damn about their clients. Shame on you NMG, shame on you.

0
Replies (4)
NMG Benefits
NMG Benefits's reply21 Nov 2022, 12:12
Official
Hi Liso

We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care. 

Finding a better way for you. 

The NMG Benefits Customer Care Team. 
LG
Liso G's update21 Nov 2022, 12:21
Reviewer Update
These are the exact service levels you pride yourself in as this is the second review I am writing here but there is still no movement with my payout. How can I be given the same response for 4 months. This is pathetic

NMG Benefits
NMG Benefits's reply21 Nov 2022, 12:25
Official
Hi Liso

We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator and team, please may I also request that you forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours. 

Finding a better way for you. 

The NMG Benefits Customer Care Team. 
LG
Liso G's update29 Nov 2022, 13:34
Reviewer Update
Still no response