JE
Janene E
1 reviews | Active since May 2015
09 Sept 2024, 07:10
Money dissapearing, no feedback
Its been a few days since our initial complaint, we have not received any response!!!! Pot started on R30 000, suddenly only R29654 available, unable to complete any withdrawl requests because your systems are ***********!!! R400 just dissapeared!! After having 1 successful conversation with a consultant, we have not been able to log into the profile, somehow someone changed my password!! Does not receive smss or emails!!! Whatsapp is constantly broken!! Holding the phone lines for 40 minutes to get the calls dropped!!!
I want answers, because otherwise you are busy with *****!!! I DONT WANT ANOTHER AUTOMATED RESPONSE! I WANT ANSWERS
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NMG Benefits's replyOfficial
08 Oct 2024, 09:30 Hi Janene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply08 Oct 2024, 09:30
Official
Hi Janene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.