*** - long delay in transfer and portion payment

*** Good Day

I left my company in August 2020 and completed claims form to transfer benefit to discovery as well as withdraw a portion of this for payout to me.

As part of this process NMG completed the document that were sent to discovery wrongly and when my broker and myself tried to get this sorted and payed out asap we are not getting feedback and process is delayed. We are dealing with erica ansley.I want this not signed and processed asap. in terms of TCF below you have failed at several key values

• TCF Outcome 1 – Customers must feel confident that they are dealing with an institution where TCF is at the core of their culture. (failed) • TCF Outcome 2 – Products and services in the retail market which are sold and marketed are designed according to the needs of the customers identified and targeted accordingly. • TCF Outcome 3 – Customers are provided with clear information and kept appropriately informed before, during and after point of sale. (failed) • TCF Outcome 4 – Advice is suitable and according to the customer’s circumstances. • TCF Outcome 5 – Service is of an acceptable standard and products perform as customers have been led to expect. (failed) • TCF Outcome 6 – Customers do not face unreasonable post-sale barriers when they want to change a product, switch providers, submit a claim or make a complaint. (failed)

If this not resolved and paid out by next week 16 -20 November 2020, i will use the family contacts at ombudsman to escalate and push for a fine

please can this payment be made or will action above. *** is the policy ref to get this sorted