OD
Ofentse D
1 reviews | Active since Aug 2023
11 Aug 2023, 09:32
Livid
I am having the worst experience waiting on concrete feedback regarding my payout from NMG. It’s easy to copy and paste a claim process, however do you even follow up? Already everyone’s process version is different. I cannot believe this honestly! Do you even understand what you put clients and their families through? It’s never an issue receiving contributions however having to pay out it’s a mission on your side am I going to wait another month? Since June?
I am livid. Zero client care! I never had this trauma with Sanlam. I have had it.
Helpful (0)
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Replies (2)
NMG Benefits's replyOfficial
11 Aug 2023, 15:35 Hi Ofentse,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply11 Aug 2023, 15:35
Official
Hi Ofentse,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
OD
Ofentse D's updateReviewer Update
11 Aug 2023, 16:14Again, this doesn’t help me.
OD
Ofentse D's update11 Aug 2023, 16:14
Reviewer Update
Again, this doesn’t help me.