Lies and poor service

Going into the 3rd week where I was promised that by the Friday of each week my provident fund would be paid out only to hear from the supervisor today that calculations and sars process must still be done. Really? How can one be **** to like this. I emailed the responsible person, she didn't bother to check her mail or answer it, I phoned numerous times and had to inform her of my email, and other phone calls were lies and confirmations of 2 payment dates, exclamation marks supposedly put next to my file nr to mark as urgent. Very very disappointed in NMG, sad to think when I had to choose from 3 funds, I chose NMG. Seems to have been a huge mistake seeing lies, no response and poor service is how people are treated when choosing you