Lerato Gumede - NMG Pension & Provident fund no payment received no responses to emails

I have resigned from my employer on 3 May 2018 and initially indicated for my pension & provident fund to be placed in the preservation fund. In the beginning of August I contacted my previous employer to enquire and to request for the pension & provident fund to be paid to me. Just to find out they they never received my online submission of the documents and I was then requested to complete the forms manually, which I did. I phoned NMG on 15 August 2018 and spoke to Rochelle who requested that I email my ID and bank account confirmation to ********** which I did along with the manual forms I completed, this was emailed on 16 August 2018. NO response received. Rochelle emailed Lerato Gumede on 17 August 2018 to request for the claim to be processed. On 21 August 2018 I sent a follow up email with questions to Lerato - NO RESPONSE!!! On 23 August 2018 I phoned again ********** and spoke to someone again who confirmed that the claim is in process of being finalized and said all was received on 22 August 2017. I asked her to let Lerato know to please respond to my emails..... Still no response. I sent another follow up email to Lerato on 23 August 2018 asking for feedback.... Still no response...... Once again emailed on 10 September 2018 to ask for follow up and surprise surprise - NO RESPONSE!!! I find this unacceptable and do not know what else to do to get answers and a date for the payment to be done for my funds.