WL
Waza L
1 reviews | Active since Jul 2014
11 Aug 2022, 13:15
Lack of Professionalism
Poor service and lack of communication from Zelma Schoeman despite several attempts to reach out to her. Claim was submitted to her on the 24th of June 2022. On the 22nd of july, I was advised that it would take 10 working days. When I tried to phone for an update was made to hold for over an hour. I had to drive to their offices only to be told nothing has been done despite 13 working days having passed and no update is provided.
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Replies (2)
NMG Benefits's replyOfficial
11 Aug 2022, 13:17Hi Waza
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply11 Aug 2022, 13:17
Official
Hi Waza
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on.
Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
WL
Waza L's updateReviewer Update
11 Aug 2022, 16:40It is unfortunate that it is officially close of business and no one has bothered to make contact, this is the same lack of care that I am complaining about.
WL
Waza L's update11 Aug 2022, 16:40
Reviewer Update
It is unfortunate that it is officially close of business and no one has bothered to make contact, this is the same lack of care that I am complaining about.