Lack of feedback - No concrete answers

I contacted NMG regarding my Provident fund payout and have had empty answers and no proper replies. Since when is it the customers plight to continually make contact for info? <br> <br> Furthermore, one of the few responses I did receive so far from Nyiko was to say that they have not even received my application/withdrawal docs. The withdrawal docs were completed in January already-How is it after so many weeks is it only picked up that they are not there now when the final contribution would have been received in Jan? If this was the case should this not have been identified over a month ago? IF I had not started an inquiry after waiting 4 weeks would this ever even have been picked up. I just need a resolution/feedback. This is a poor show for such a well known organisation