Lack of Communication and Support

I am writing to express my deep disappointment with the current level of communication and support from NMG Benefits.

As you may know, many retirement companies are adapting to the new 2-pot system, and while it has been challenging for all, I have noticed that your company is particularly lacking in responsiveness. My recent experiences have included unanswered calls, unacknowledged emails, and an ineffective WhatsApp support channel. This lack of communication is causing significant distress to your clients.

It is disheartening to see a company that should prioritize client support fall short in such critical areas. As a result, I am relieved to be moving away from NMG Benefits, but I felt it was necessary to bring this to your attention.

I hope you can address these issues for the sake of your remaining clients.