Lack of communication

I am not happy with the lack of communication.

I was contacted many times by icts tracing in regards to an unclaimed benefit fund with NMG. I then submitted all my documents to icts (CatherineB) on the 08 Jul 22, they confirmed they have received the documents and that they have been forwarded to NMG for processing.

I called NMG on the 29 Jul, to follow up if they have received my documents and to know how far is the processing and how long it will take that is all, as icts did not explain, they only told me to wait feedback from NMG.

Megan from NMG did call me back as I was put on hold for a long time, ended up releasing the line, she then adv she does not see any info on their system using my ID number, she then gave me an email address (Kgomotsom...) to forward the documents to, I will be assisted. I did as I was advised, the email address keeps bouncing back. I then emailed the queries team many times, they have not bothered to get back to me.

Dineo M