TE
Theodore E

1 reviews | Active since May 2020

04 Oct 2024, 22:07

Katlego thebyane -Extremely bad service.

If I could give a below zero star, I would. I interacted with Katlego Thebyane. The lack of communication is distasteful, the fact that when I called with an issue, I was advised it would be resolved and to my surprise my request was blatantly ignored. All correspondence I had on email had suddenly disappeared from my emails to prove a track record and I am certain those calls must have been deleted or tampered with as well. I was billed twice for my medical aid where Katlego should have assisted with a transfer. I am honestly dissatisfied.

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Replies (1)
NMG Benefits
NMG Benefits's reply08 Oct 2024, 11:07
Official
Dear Theodore
We sincerely apologise for the poor service levels that you have experienced from us. 

It is most definitely not the service levels we pride ourselves on. 

We have sent through your complaint to the relevant department. 

Finding a better way for you. 

The NMG Benefits Customer Care Team.