Just Close Shop. You don't know what you're doing there.

NMG is useless and ineffective and and.......am entering week 11 since my claim was submitted. They say it takes 6-8 weeks but that's a Big Lie. No correspondence, no updates or any thing. You just wait in vain and being clueless because they do not respond to emails, nor give any information pertaining to member claims but they are so quick in responding to non-members. Even after I post this, their customer care team will be quick to respond and say the same thing they say to every one else. "it is not the kind of customer service we pride ourself in, we have escalated this to the relevant department blah blah blah." Nonsense! There's no use in responding like this while you're not really doing anything to improve on it. You should start responding by saying " we are aware that our customer service is poor, but unfortunately, that's just who we are and there's nothing we can about it, we a re not even planning to improve on it as NMG, our advise is you customer have to live with it" I think that will be a fair response since it is truly who you are. You don't care about the implications of your lack of service or communication thereof, and you're not even doing anything to improve on it and you know it. Peoe who are lazy there are not even being called to account. It's like you're running a circus there, a bunch of lazy people sitting there earning a salary from the administration portions you collect from members whom you treat with disregard at the end of the journey forgetting that a portion of their contribution is what collectively gives you a salary at the end of the day.