Just bad bad service

I dont name how to describe when a company is this neglectful of client care. I was advised by my advisor that he would send me the ROT today to get it signed by the inbestment company. I also rem8 ded him yesterday his commitment . As expected no ROT received no comes received its ok its just another client we messing with. This our reputation. From me its what is expected. NMG nope not a good company to rely on. Some staff are excellent . However the people that matter in my business and are trained lack serious customer service.