KA
Khalil A
1 reviews | Active since Jan 2020
19 Jan 2026, 15:50
Its tough to cope with NMGwho care less about client service.
When you told by a person.in managerial position that their admin is slow to process claims on retirement. And its a weakness of NMG you get to ask yourself the question why the director and senior management fail to correct the issues. I am personally experiencing inconsistencies in trying to get paid. I signed my withdrawal form over a month back and no one can say with cer*****y if any process started. Also complaining to your financial advisor makes no difference. So yes I hope I get my money that I saved for 35 years. And I hope admin issues are sorted so other clients dont experience what im going through.
Helpful (0)
Replies (3)0
Replies (3)NMG Benefits's replyOfficial
20 Jan 2026, 08:16Hi Khalil
Thank you for bringing your concerns to our attention.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits Member Support team
NMG Benefits's reply20 Jan 2026, 08:16
Official
Hi Khalil
Thank you for bringing your concerns to our attention.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We have referred your query to the relevant department for review and will ensure that it is addressed appropriately.
We appreciate your patience while the matter is being processed.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits Member Support team
KA
Khalil A's updateReviewer Update
20 Jan 2026, 18:44Hi
All that was done i received a e mail. Telling me they will resolve my queries and someone will contact me . This is the typical lies I get from NMG staff. And as stated before Directors and senior managers fail us clients by not addressing issues. No one contacted me and two of my e mails were not responded to. This dont care attitude will cost you. Senior management should take total responsibility for not having organized systems and trained personal.
NMG you not truthful and I hope you can become client conscious.
All that was done i received a e mail. Telling me they will resolve my queries and someone will contact me . This is the typical lies I get from NMG staff. And as stated before Directors and senior managers fail us clients by not addressing issues. No one contacted me and two of my e mails were not responded to. This dont care attitude will cost you. Senior management should take total responsibility for not having organized systems and trained personal.
NMG you not truthful and I hope you can become client conscious.
KA
Khalil A's update20 Jan 2026, 18:44
Reviewer Update
Hi
All that was done i received a e mail. Telling me they will resolve my queries and someone will contact me . This is the typical lies I get from NMG staff. And as stated before Directors and senior managers fail us clients by not addressing issues. No one contacted me and two of my e mails were not responded to. This dont care attitude will cost you. Senior management should take total responsibility for not having organized systems and trained personal.
NMG you not truthful and I hope you can become client conscious.
All that was done i received a e mail. Telling me they will resolve my queries and someone will contact me . This is the typical lies I get from NMG staff. And as stated before Directors and senior managers fail us clients by not addressing issues. No one contacted me and two of my e mails were not responded to. This dont care attitude will cost you. Senior management should take total responsibility for not having organized systems and trained personal.
NMG you not truthful and I hope you can become client conscious.
NMG Benefits's replyOfficial
27 Jan 2026, 07:18Hi Khalil
Thank you for bringing your concerns to our attention.
We have asked the administrator to contact you as soon as possible.
We have asked the administrator to contact you as soon as possible.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits Member Support team
NMG Benefits's reply27 Jan 2026, 07:18
Official
Hi Khalil
Thank you for bringing your concerns to our attention.
We have asked the administrator to contact you as soon as possible.
We have asked the administrator to contact you as soon as possible.
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits Member Support team
