KA
Khalil A
1 reviews | Active since Jan 2020
02 Feb 2026, 17:45
Its a circus filled with people whom are deliberately speaking lies
Allan Gray 1st Request to NMG was 10th December 2025. After the 3rd reminder it was sent for signature in the last week of Jan 2026. On the 27th of Jan I was advised by my advisor that my tax directive was sent to SARS. I was **** to yet again as I was advised by 2 persons from NMG the tax directive is still to be sent. From the 27th till today my advisor told me the directive has not returned from SARS I dont know what to do or say I have to accept im bul**** and constantly **** to. Since this is my 4rd complain. I wish to advise the personal department directors in charge. I beg you not to respond as you treat complaints with kid gloves. The circle is never closed. Its very hurtful when you worked 35years for your money looking forward to retirement only to be caught in a web of NMG lies and dont care attitude. Thanks for raising my pressure and started taking more anti depressants.
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Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
04 Feb 2026, 10:51 Good day Mr Khalil
Thank you for taking the time to raise your concerns with us. I want to begin by sincerely apologising for the distress, frustration, and inconvenience you have experienced. The delays you have outlined, together with the inconsistent communication you received, are unacceptable and do not reflect the standard of service we aim to provide.
I fully acknowledge your concerns regarding the timeline:
- Your initial request to Allan Gray was made on 10 December 2025.
- Despite multiple reminders, documentation was only sent for signature in the last week of January 2026.
- You received conflicting information regarding the status of your tax directive, which understandably led to confusion and distrust.
No client should feel they are being misled, ignored, or passed from one person to another without clarity. After 35 years of dedicated work, you deserve a retirement process that is handled with urgency, accuracy, and respect. I am truly sorry that this has not been your experience.
I also want to acknowledge the emotional impact this has had on you. Feeling that your concerns have gone unresolved—especially after several complaints—can be incredibly upsetting. I am deeply sorry that this situation has contributed to increased stress during what should be a hopeful and positive chapter in your life.
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
NMG Benefits's reply04 Feb 2026, 10:51
Official
Good day Mr Khalil
Thank you for taking the time to raise your concerns with us. I want to begin by sincerely apologising for the distress, frustration, and inconvenience you have experienced. The delays you have outlined, together with the inconsistent communication you received, are unacceptable and do not reflect the standard of service we aim to provide.
I fully acknowledge your concerns regarding the timeline:
- Your initial request to Allan Gray was made on 10 December 2025.
- Despite multiple reminders, documentation was only sent for signature in the last week of January 2026.
- You received conflicting information regarding the status of your tax directive, which understandably led to confusion and distrust.
No client should feel they are being misled, ignored, or passed from one person to another without clarity. After 35 years of dedicated work, you deserve a retirement process that is handled with urgency, accuracy, and respect. I am truly sorry that this has not been your experience.
I also want to acknowledge the emotional impact this has had on you. Feeling that your concerns have gone unresolved—especially after several complaints—can be incredibly upsetting. I am deeply sorry that this situation has contributed to increased stress during what should be a hopeful and positive chapter in your life.
Finding a better way for you,
NMG Benefits Member Support team
Finding a better way for you,
NMG Benefits Member Support team
KA
Khalil A's updateReviewer Update
05 Feb 2026, 13:47Hi
Just a note of thanks to Nick. He resolved and completed all outstanding issues wit8n a day. I tried writing a new 5 star message unfortunately this system is not allowing me.
Thanks Nick. Hoping I will be sorted with an advisor.
Kind Regards
Just a note of thanks to Nick. He resolved and completed all outstanding issues wit8n a day. I tried writing a new 5 star message unfortunately this system is not allowing me.
Thanks Nick. Hoping I will be sorted with an advisor.
Kind Regards
KA
Khalil A's update05 Feb 2026, 13:47
Reviewer Update
Hi
Just a note of thanks to Nick. He resolved and completed all outstanding issues wit8n a day. I tried writing a new 5 star message unfortunately this system is not allowing me.
Thanks Nick. Hoping I will be sorted with an advisor.
Kind Regards
Just a note of thanks to Nick. He resolved and completed all outstanding issues wit8n a day. I tried writing a new 5 star message unfortunately this system is not allowing me.
Thanks Nick. Hoping I will be sorted with an advisor.
Kind Regards
NMG Benefits's replyOfficial
09 Feb 2026, 07:25Good day thank you for the positive review and feedback.
NMG Benefits's reply09 Feb 2026, 07:25
Official
Good day thank you for the positive review and feedback.