MM
Magdalene M
1 reviews | Active since Sept 2021
13 Mar 2023, 15:44
*********** and ineffecient
The service at NMG Claims Department has been extremely unsatisfactory. I have waited months for my claim to be paid, but I am constantly told to wait and given stories about why it is taking so long, none of which make sense. It feels like the staff are *********** or are not aware of what needs to happen or how their systems work. I am disappointed that something that should have been simple has been very tiring and strenuous. I would not recommend dealing with NMG.
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NMG Benefits's replyOfficial
14 Mar 2023, 10:16 Hi Magdalene,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply14 Mar 2023, 10:16
Official
Hi Magdalene,
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.