if it quacks like a duck, its NMG.

Alright folks, gather around for a tale of epic bureaucratic proportions involving NMG. So, on a fateful July 3, 2023, I bid farewell to my previous job, waved goodbye to my colleagues, and decided to embark on the grand adventure of claiming my pension and provident. Exciting, right? Well, fasten your seatbelts, because this rollercoaster ride is about to take some unexpected twists and turns.

I diligently filled out the necessary forms, dreaming of the day I'd receive my hard-earned pension cash. But alas, despite at least two weeks post-due-date passing since July 31, 2023, I found myself in a vast desert of updates. No sign of life from NMG or my former employer. Deserted!

Summoning my inner detective, I decided to investigate. Lo and behold, I was told that NMG was busy with something called 'disinvestments.' It sounded like they were dealing with alien technology. They kindly informed me to expect a claim resolution and payment in the mystical realm of eight weeks from my initial claim date.

Then, out of the blue, on August 28, 2023, a superhero named Lebo Mnguni swooped in as the designated claim administrator. She revealed that a pesky technical glitch had swooped in too, causing even more delays. My claim, it seemed, was lost in the digital Bermuda Triangle. Lebo said I'd need to wait until the week of September 11, 2023, for my claim to materialize.

But hold your horses! On September 7, 2023, Lebo hit me with the news that a new delay had joined the party. Now, I was told to sit tight until September 18, 2023, for any further guidance. At this point, I felt like I was starring in my very own soap opera.

In a fit of frustration, I unleashed the ultimate weapon: a formal complaint! I sent it straight to Gift Koenaite, Lebo's boss. Drama, right?

Fast forward to September 26, 2023, and I made another daring attempt to follow up. They claimed the claim was sent to SARS for approval, with promises of processing it by the end of September 29, 2023. Well, spoiler alert: that didn't happen.

So, on September 29, I made the call again. This time, the call center agent assured me that SARS had given the thumbs up, and the cash was just waiting for a green light. I even double-checked with Gift, who confirmed that the money would hit my account by day's end. Voila!

Now, before I bid adieu to this riveting saga, I must ponder: Why, oh why, is NMG a masterclass in incompetence? Do they realize they're turning their clients into narrators of cautionary tales? For instance, I'd think twice before joining a company that trusts NMG with their pension funds.

To NMG complaints department, a humble request: Don't bother reaching out unless you've got a magic wand to solve my complaint. I'm tired of this merry-go-round; it's like a treadmill on an emotional rollercoaster.

Cheers to more straightforward financial adventures. Signing out, a dissatisfied NMG client.