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nomasonto X
1 reviews | Active since Aug 2013
29 Oct 2020, 08:26
I want my Provident fund 5months waiting
I’m very frustrated as I have not recieved my provident fund from NMG fund. I was working at Accenture than company was sold to Edcon. I was dismissed from Edcon 23 June 2020 till today I’m still waiting on my funds. It’s 5months now. I emailed NMG fund few days ago and didn’t get any response. All I need is my funds that were invested there. No one should wait 5. Months for their money. This is really poor service from them and when you call their offices they tell you they will get someone to call you back and no response after that.
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Replies (3)
NMG Benefits's replyOfficial
30 Oct 2020, 14:00Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply30 Oct 2020, 14:00
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
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nomasonto X's updateReviewer Update
30 Oct 2020, 15:56Thank you for the response and I have recieved a call from one of your agent. She assisted me.
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nomasonto X's update30 Oct 2020, 15:56
Reviewer Update
Thank you for the response and I have recieved a call from one of your agent. She assisted me.
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nomasonto X's updateReviewer Update
20 Nov 2020, 10:05Thank you to the Ms Veronica Styne and Ms Antoinette Roman for resolving my qry with efficiency. They really went out of their way to assist me and I really appreciate them. Their service in resolving this qry was excellent. I’m really happy with them.
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nomasonto X's update20 Nov 2020, 10:05
Reviewer Update
Thank you to the Ms Veronica Styne and Ms Antoinette Roman for resolving my qry with efficiency. They really went out of their way to assist me and I really appreciate them. Their service in resolving this qry was excellent. I’m really happy with them.