I'm not getting answers to my questions

On the 29th of September I submitted a Gap Cover Claim to Charmaine who passed it on to Lionel. Since then my mails have numbered far over a dozen, mainly requesting answers to my unanswered questions. <br> <br> 3 Payments have been made since my claim was submitted, but I am still waiting on feedback on the amounts that weren't paid for. Surely its common practice to give your customers feedback or at least acknowledge their query to some degree. <br> <br> Very disappointed with the level of service that is being provided. <br> <br>