I am experiencing the worst device ever

I received a confirmation of receipt from NMG for my provident fund claim on 15/05/2022 and was told further communication will be done but it never happened. I enquired after six weeks and was told my claim takes eight weeks of which I followed up after the time lapsed but was told Clicks was moved to Sanlam and I shouldn’t worry my balance is still fine and I should follow up after five days. I have been calling for the past three days and no one is answering my calls. The lack of communication from these people is pathetic. It’s been three months now and these people and playing hide and seek.