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Nozipho V
1 reviews | Active since Feb 2021
30 Jan 2022, 09:51
Horrible service by NMG
I have called and sent numerous emails to NMG requesting that the latest IRP5 to be submitted to SARS as the one that they have does not include the declaration of the lumpsum that was paid by NMG for the Edcon payment. No one has assisted nor responded to my emails. This has been ongoing since last year October.
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Replies (3)
NMG Benefits's replyOfficial
01 Feb 2022, 20:51 Hi Nozipho Vilana, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Nozipho, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. The NMG Benefits Customer Care Team
NMG Benefits's reply01 Feb 2022, 20:51
Official
Hi Nozipho Vilana, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Nozipho, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. The NMG Benefits Customer Care Team
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Nozipho V's updateReviewer Update
03 Feb 2022, 11:10The email address is hidden
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Nozipho V's update03 Feb 2022, 11:10
Reviewer Update
The email address is hidden
NMG Benefits's replyOfficial
16 Feb 2022, 07:29 Hi Nozipho Vilana, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Finding a better way for you. Nozipho, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. The NMG Benefits Customer Care Team
NMG Benefits's reply16 Feb 2022, 07:29
Official
Hi Nozipho Vilana, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Finding a better way for you. Nozipho, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. The NMG Benefits Customer Care Team