Highly disappointed

I am so disappointed by NMG benefits and their service,I have been unemployed for 3 months.I have children to feed and bills to pay and it seems like they don't care,I got good service from Kelebogile Ncholo from the call center who assisted me even though she doesn't even deal with Discovery employees the 1 star is actually for her because I have not been assisted properly after her.We have no income and the only money we depend on is being delayed without an explanation, I am tired of emailing I don't even know who to email anymore I am just heartbroken.I told Erica and Sharon my personal battles hoping that as women they would feel my pain but I feel like noone cares at this company.Someone please help me I don't know what to do anymore.