TN
Tokelo N
1 reviews | Active since Jun 2023
23 Oct 2024, 17:46
FUNDS WITHDRAWAL - LACK OF SERVICE
I lost my job last month and chose to withdraw my provident fund. It is now October 2rdd 2024, and despite multiple attempts to follow up with NMG regarding the transfer of my funds, I have been unable to get through. Each day, I hold for more than 30 minutes before the call is disconnected. Their service is poor.
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NMG Benefits's replyOfficial
29 Oct 2024, 07:38 Hi Tokelo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply29 Oct 2024, 07:38
Official
Hi Tokelo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team