NM
Nontuthuko M
1 reviews | Active since Oct 2022
19 Oct 2022, 09:21
Funds Payout - No assistance
I am very frustrated with NMG, my employer submitted my claim payout documents on the 11th of August and I received a notification that they have received my claim documents and will advise once the claim is processed their turnaround time is 6-8 weeks for the claim payout. I have been following up with them since week 6 and have been receiving the same feedback that my funds have not been processed still with their investment department. Its been 12 weeks now and still the same feedback. I have been speaking to Albert and Jannet and every week its the same story. I need someone that can urgently assist me with the payout , its not like you doing us a favour, this is our hard-earned money.
Helpful (0)
Replies (6)0
Replies (6)
NMG Benefits's replyOfficial
19 Oct 2022, 09:26Hi Nontuthuko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply19 Oct 2022, 09:26
Official
Hi Nontuthuko
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details and query to the relevant team and one of our trained professionals will attend to your query with urgency and care.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NM
Nontuthuko M's updateReviewer Update
20 Oct 2022, 08:27Can I please have feedback? I cannot be calling your offices on a daily basis, what is the status of my claim? Its 3 months now
NM
Nontuthuko M's update20 Oct 2022, 08:27
Reviewer Update
Can I please have feedback? I cannot be calling your offices on a daily basis, what is the status of my claim? Its 3 months now
NMG Benefits's replyOfficial
21 Oct 2022, 15:07 Hi Nontuthuko We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have sent your escalation to the relevant team and one of our trained professionals will
attend to your query with urgency and care. Please may I request that you also send an email escalation and forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours. Finding a better way for you. The NMG Benefits Customer Care Team.
attend to your query with urgency and care. Please may I request that you also send an email escalation and forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours. Finding a better way for you. The NMG Benefits Customer Care Team.
NMG Benefits's reply21 Oct 2022, 15:07
Official
Hi Nontuthuko We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have sent your escalation to the relevant team and one of our trained professionals will
attend to your query with urgency and care. Please may I request that you also send an email escalation and forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours. Finding a better way for you. The NMG Benefits Customer Care Team.
attend to your query with urgency and care. Please may I request that you also send an email escalation and forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours. Finding a better way for you. The NMG Benefits Customer Care Team.
NM
Nontuthuko M's updateReviewer Update
27 Oct 2022, 15:48Hi NMG,
I have not received any response for over a week, please advise on the status of my claim.
I have not received any response for over a week, please advise on the status of my claim.
NM
Nontuthuko M's update27 Oct 2022, 15:48
Reviewer Update
Hi NMG,
I have not received any response for over a week, please advise on the status of my claim.
I have not received any response for over a week, please advise on the status of my claim.
NMG Benefits's replyOfficial
02 Nov 2022, 11:58 Hi Nontuthuko
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you.
We apologise that it is taking this long to resolve your query.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you.
We apologise that it is taking this long to resolve your query.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply02 Nov 2022, 11:58
Official
Hi Nontuthuko
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you.
We apologise that it is taking this long to resolve your query.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you.
We apologise that it is taking this long to resolve your query.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NM
Nontuthuko M's updateReviewer Update
08 Nov 2022, 10:28Hi NMG,
I have not been contacted, please update me on the status of my claim
I have not been contacted, please update me on the status of my claim
NM
Nontuthuko M's update08 Nov 2022, 10:28
Reviewer Update
Hi NMG,
I have not been contacted, please update me on the status of my claim
I have not been contacted, please update me on the status of my claim