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Paula
1 reviews | Active since Apr 2023
06 Nov 2023, 11:26
Funds claims
Been waiting for over 2 monthns no communication, claim not loaded.
Its beeen hell
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
07 Nov 2023, 15:30Hi Paula,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply07 Nov 2023, 15:30
Official
Hi Paula,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
P
Paula's updateReviewer Update
13 Dec 2023, 15:50@Penny (Manager) Thank you for reaching out and assisting with everything.
P
Paula's update13 Dec 2023, 15:50
Reviewer Update
@Penny (Manager) Thank you for reaching out and assisting with everything.