CH
Charlene H
1 reviews | Active since Jun 2018
28 May 2025, 14:22
Fund Administrator Contact
I would just like a fund administrator to get in contact. My husband has unclaimed benefits from 2016 which we thought had been sorted out with our previous financial advisor (it was not). The tracing agent has received all of the documents and we are now just waiting in limbo for an NMG Fund Admin to get in touch so that we can proceed with next steps. I am a little dissuaded by all the negative posts here so hopefully this experience is different.
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NMG Benefits's replyOfficial
28 Aug 2025, 10:55 Hi Charlene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply28 Aug 2025, 10:55
Official
Hi Charlene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team