Frustrating Experience with NMG Benefits

I wanted to share my experience with NMG Benefits, as it has been quite disappointing. After resigning from my previous job, I submitted all my documents in June 2024. I was told by Ms. Cheryl Flood and her team that everything would be processed by mid-August, but it took an entire month just to get an update.

Ms. Flood reached out to me on September 2, promising resolution by the end of that week. Today is September 25, and I still haven’t heard back from her. The constant excuses about the influx of the 2-Pot system feel frustrating, especially since my claim was submitted well before that started.

It’s disheartening to see such a lack of professionalism and urgency, and I feel compelled to warn others against assigning their pension or provident funds to NMG Benefits. The customer service has been lacking, and it seems like no one truly cares about managing expectations or providing timely assistance.

Now, their office numbers appear to be switched off, making it nearly impossible to get help. I will continue to pursue what is owed to me, but I hope this review helps others make informed decisions.