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Philisiwe M
1 reviews | Active since Jan 2021
05 Jan 2021, 19:36
Frustrated by the NMG service
Submitted my benefits claim on the 29th of September 2020. I did do a follow up with NMG in November 29th 2020 after the 8 weeks waiting period and I was adviced to wait for the funds to be disinvested . NMG is now not answering my telephone calls when I follow up and not replying on emails as the turn around time has passed and no payment has been received thus far. It has been days trying to call with same outcome. This is very unprofessional and *********. I have resorted to this platform to try and get your attention "NMG" Please NMG get back to me when you see this review. It is very frustrating and uncomfortable to be treating like this for the money I've worked so hard for.
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NMG Benefits's replyOfficial
07 Jan 2021, 23:45Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply07 Jan 2021, 23:45
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team