TD
Tetelo D
1 reviews | Active since Dec 2020
03 Dec 2020, 13:23
Feedback on provident fund claim
I submitted my all my documents in August regarding my claim ,I have been waiting for my payout according to them you wait 6 to 8 weeks it has since passed but there was no feedback I decided to contact NMG ,I have been trying to get check on my claim since November you cant get a hold of them, if you do they give you the run around and tell you to email ,when you email they do not respond to emails, their lines are always busy at this present moment I am dissapointed by their service they need to do better.
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NMG Benefits's replyOfficial
03 Dec 2020, 19:23Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply03 Dec 2020, 19:23
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team