False Reports

Resigned at Clicks in January 2022.

Withdrawal application submitted by Clicks HR to NMG on 18 May 2022. NMG officers on follow up told me it takes 6-8 weeks for payout.

Been calling through out entire 8 weeks and getting status reports. The last 2 weeks when I called I was told my file is at “calculation” section, and after that SARS, then payment department.

Today on 11/07/2022 I call to check because 8 weeks has elapsed. My call was answered by Boutumelo who told me my file was never touched because Clicks did not tell NMG what to do with it. And I keep explaining that through out 8 weeks I was getting updates, which file was I given updates from. Her answer was “I don’t know”. She said she is only locating my file to an administrator today as we speak, and that I should call on Friday to check if she has allocated. I called to check again what was meant by “untouched file”, she said that she means exactly that. This was around 10am. Ever since then I never got hold of her department.

Which file was I getting reports from all these weeks? Aren’t the applications forms received have a heading indicating withdrawal?

To say I’m disappointed would be an understatement. I have plans for the money, been waiting since I resigned. I’m not even sure what is it I’m feeling. Stressed? Confused?

*** That’s my personal email