Extremely Poor Customer Service

I have made numerous attempts to contact someone at NMG to assist me with the progress of my provident fund withdrawal.

As per the email correspondence below, I was assisted to some extent. However, despite following up multiple times and responding to all questions asked, I have not received any further response.

I am feeling increasingly frustrated and desperate as I seek assistance with my own funds. I am reaching out to request that someone, anyone, from your team provide me with an update. It is disheartening to experience such a lack of empathy and responsiveness. Your customer service lines are constantly congested, making it nearly impossible to get through. This email is my only means of communication as my phone was ******.

I would like to extend my gratitude to Vanessa Liebenberg for her assistance thus far. However, I urgently need further support and answers regarding my provident fund withdrawal.