EXTREMELY DISGRUNTLED AND DISTRESSED!!!!

Good day,

I have an enormous concern that I would like to bring to light.It seems that some of NMG's clients are not taken seriously and are actually taken for granted.I am deeply unhappy and disgruntled at the fact that last Friday on the 03rd of January 2020,I called into the call center to get assistance over my pension and provident fund payout progress for already on the 02nd I had emailed asking about the same because I had been told about the fact that they are opening the call center on the 02nd of January.I also went on the queries page asked for assistance there as well.I am unemployed and I had to struggle immensely to get to call into the call center and I got to speak to Khensani Baloyi on Friday and I asked her that to call me back as I wanted to urgently discuss my queries that I have mentioned that I due didn't get feed back on.She then rudely and very dismissively told me that she is the only one left on the phones and everyone has went to lunch,she will see what time she can call me after two.I really have a massive issue with how unprofessional and rude she was to me and to top it off she never called me called back.That is highly unacceptable because NMG is dealing with our money,money that we worked extremely hard for and now I as a client get treated like garbage like that.I would to think that NMG's calls are recorded and what I have said can be easily corroborated and vindicated. I am inclined to think that maybe because I am not white,that is why I got treated that way.

I have been assured that my claim will be prioritized therefore meaning expedited because of the of the correspondence and proof of the situation that I find my self and my family in,I did show that I am unemployed and I am about to be evicted of the place that I was living in with.Now I am evicted,I have no place to stay and I can't even look for a job so that I can fix this situation, to take care and feed my family and get to rent out a place so that we can have shelter.This is severely distressing and painful because if things could be done differently,things could be so different.Maybe I am expected to beg for assistance or go and be a ******** whilst NMG is making up their minds when they will give the service that we deserve as clients.

Even now I had to go beg for money to get to an internet cafe to communicate all this.This kind treatment and service to clients is appalling and despicable, lives are being played around with here and no one within NMG seems to care.This kind of thing should be a thing of the past and if it still exists,it needs to be exposed.The thing that really gets to me is that these are my funds,my funds that could go a long way in alleviating this great hardship that me and my family are experiencing.I need to say this as loud as possible to whomever that can help because I cannot keep quite anymore,I cannot suffer in silence anymore.

Regards

Mr K Kekana

On Fri, Jan 3, 2020, 09:20 queriesrfa <***> wrote: Good day

Thank you for your email.

In order to assist please provide us with your Id number.

Kind regards,

Khensani Baloyi

Call Centre Agent – NMG Retirement Funds

T: ***F: ***

NMG House, 411 Main Avenue, Randburg, South Africa NMG Consultants and Actuaries Administrators (Pty) Ltd – FSP33424

cid:***1D7810

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From: NMG-Group [mailto:***] Sent: 02 January 2020 12:26 To: queriesrfa <***> Subject: New submission from KagisoKekana

FIRST NAME

Kagiso

LAST NAME

Kekana

EMAIL ADDRESS

***

ARE YOU IN EXISTING CUSTOMER?

YES

SERVICE

RETIREMENT FUND ADMINISTRATION W MESSAGE

Please call me back urgently for my pension and provident fund query