QK
Quentin K

1 reviews | Active since Nov 2020

24 Nov 2020, 17:04

Excellent Customer Service by NMG Benefits

I had a problem with my tax directive at SARS. Imperial payroll said there is no fault on their end. I queried the pension fund NMG and my queries was given to Marius Prinsloo. He investigated with SARS and came back pointing out there was indeed a problem with the tax directive on Imperial's end. He told them how to fix it and my problem was sorted out. Marius went out of his way to help me and he showed a lot of compassion for me and my problem. Excellent service was delivered to me and I wish to thank NMG and Marius for their professional client service rendered. It was not their problem but Marius went out of his way to help me. It is good to know there are still people working for companies that actually care when someone approaches them with a problem.

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Replies (1)
NMG Benefits
NMG Benefits's reply25 Nov 2020, 23:12
Official
Dear valued client,

Thank you for sharing your positive experience.  Our team is hard at work trying to continuously improve on customer experience and it is always rewarding to hear positive feedback 

Operating hours: Monday – Friday, 8am – 5pm.

Yours Sincerely 

The NMG Customer Care Team