Even worse communication!!!!

Following my previous review, NMG contacted me two days later (Monday 11.11.2024) and asked for my ID number. I sent it to them straight away. Yesterday, I asked for feedback and then saw that the same person who asked or my ID number on Monday, asked for it again. I forwarded the email that I sent on Monday and still have had no reply. After I initially tried for more than a week to get hold of anyone at NMG, I wrote my first review here... It has now been more than a week and there has been NO result. All I'm asking for is the proof of payments that were supposedly paid out to me in 2011 and 2013 into an FNB account. I was living abroad at the time and I also never had an FNB account then. I'm very concerned that my benefits were paid out to someone else. This whole experience has really got me worried... what is NMG doing with the unclaimed benefits that they are managing???