Escalating to regulatory authorities on suspicion of fiduciary breaches, mismanagement of member funds, and recurring failures in operational duty of care

Genuinely the worst experience I’ve had with any company. Even after escalating the issue and giving them an opportunity to address my concerns, I still ran into the same problems with them.

They communicate nothing during claims processes. If you do not follow-up on the process DAILY, it will not move. Each time I checked in on the process I received conflicting information and a clear sense that there is something awry with the administration. Each promise that was made during this claim’s process has been broken.

I am now resolved to escalate this externally to the Office of the Pension Funds Adjudicator and the Financial Sector Conduct Authority (FSCA) because I suspect there is gross misconduct and maladministration leading to the consistently bad reviews and failed execution of a fiduciary obligation.