Epitome of bad service

I would just like to express my complete and utter dissatisfaction with nmg. I have been trying since March to get my funds paid to me and it's just been a losing battle. After dealing with several *********** people who failed to even answer simple questions I ended up speaking to lerato gumede who 'eventually' confirmed that payment will be received in the week starting 20 May 2018. By 22 May I requested an update and told feedback would be provided by 24 May which automatically told me that there will not be any funds paid.

Since then I have received no response even after logging a complaint (not from lerato or the complaints team). My accounts have now gone into arrears and a string of bank charges has been app****.

What do I have to do to get 'my' money paid to me? And im still waiting to see how they will be addressing my request to cover these bank charges as they have clearly breached their Sla for payment to be made.

How is it possible for a business to run while they provide such putrid customer service.

Please assist me in this matter as I'm at my wits end.