Empty promises and no follow through

I am a little bit concerned and to experiencing some mixed signals and conflicting information regarding the pay of my pension amd provident fund. As you can imagine, when someone withdraws their funds It means they are no longer employed, have no income and need access to THEIR funds. I also understand that there are turn around times and processess that need to take place....but for the life of me I cannot understand why it needs to.take so lung. Where is the drive and understanding for your clients and the difficult situation they find themselves in. I have been very Fortune that a kind lady has assisted me with an escalation process, which now thankfully has us almost at the end of this journey. This message is in no way a reflection of her. However,.now my "payment is stuck at.the payment department". It has apparently already have one authorisation and it is awaiting the final manager approval. No one can tell me how long this will take...after an earlier promise.that the.funds will be available to me on Friday. This means I have made arrangements.that school fees, rent.etc.will be paid on Friday. I really.hope someone can assist me, because I am at my wits.end.