Employers, please look for better service providers

I would give a zero rating if there was an option. The lack of customer service is ridiculous. I have been on line since 08h00 trying to make an enquiry about my claim but nobody picks up the phone. I even tried to reach my corporate manager and the phone just keeps ringing. Is anybody working at this company or are they all on holiday? Employers, please save your staff the amount of headache and pain of accessing their benefits and look for other service providers.