Dont Trust NMG with your employees benefits

I have made numerous calls to NMG trying to follow up on a pension fund payout and u just keep getting shunted around from pillar to post. I was supposed to have received a payment (as confirmed by someone i spoke to from Nmg) this past Monday. When I called on Monday i was advised the oayment is awautinf authorization and i should receive it on Thursday. Because by this point i had lost all hope in their promises i called today to follow up. And to my shock but no surprise I'm being told payment has yet to be approved and it will take 10 days for me to receive it. I am at the end of my rope with these people. I dont understand that as bad as this company is at servicing its clients efficiently and in good time... So many companies are still putting all their hopes in them. I sincerely hope never to have to deal with all this nonsense ever again. Is it really so hard now that all the steps have been taken to make a simple deposit??? In 2018????