DP
Danelize P
1 reviews | Active since Jan 2020
01 Nov 2022, 11:16
Do yourself a favor and don't invest with these people
Where to begin with the appalling service received. 6 weeks of non stop follow ups and phone calls without ANY form of feedback . After threatening to go to their offices and cause a scene I finally received a vague response in week 7 stating that the funds were only disinvested after 7 weeks...
We are in week 8 now and you guessed it, no feedback again.
I am at the point of reporting this to the Ombudsman in the hopes of getting an answer.
I am furious and disgusted that NMG Benefits seems to think this is acceptable!
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
01 Nov 2022, 15:25Hi Danelize
We sincerely apologise for the poor service levels that you have experienced from us. In the interest of protecting your personal details, kindly email us the details of your enquiry together with your contact details to queriesrfa @nmg.co.za so that one of our trained professionals can promptly assist you.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply01 Nov 2022, 15:25
Official
Hi Danelize
We sincerely apologise for the poor service levels that you have experienced from us. In the interest of protecting your personal details, kindly email us the details of your enquiry together with your contact details to queriesrfa @nmg.co.za so that one of our trained professionals can promptly assist you.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
DP
Danelize P's updateReviewer Update
01 Nov 2022, 15:31Hello,
I was following up with that email address. I got the automated responses for responses in 48 hours and that never came to pass.
I called in daily. I mailed daily. NOTHING
That email address is perhaps not the best response to give...
Thanks,
Danelize
I was following up with that email address. I got the automated responses for responses in 48 hours and that never came to pass.
I called in daily. I mailed daily. NOTHING
That email address is perhaps not the best response to give...
Thanks,
Danelize
DP
Danelize P's update01 Nov 2022, 15:31
Reviewer Update
Hello,
I was following up with that email address. I got the automated responses for responses in 48 hours and that never came to pass.
I called in daily. I mailed daily. NOTHING
That email address is perhaps not the best response to give...
Thanks,
Danelize
I was following up with that email address. I got the automated responses for responses in 48 hours and that never came to pass.
I called in daily. I mailed daily. NOTHING
That email address is perhaps not the best response to give...
Thanks,
Danelize
NMG Benefits's replyOfficial
02 Nov 2022, 09:37 Hi Danelize
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you also forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply02 Nov 2022, 09:37
Official
Hi Danelize
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. We have escalated your claim with your dedicated claims administrator, please may I request that you also forward your details and query to escalations @nmg.co.za and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.