Dissatisfied with the lack of attention

Dear Sir/ Madam,

This email serves as courtesy to express my absolute disappointment in the manner in which NMG is handling my complaint.

I left my employer on the 28th March 2024. I contacted NMG on the 09th May 2024, to follow up on the progress of my application. There was no answer to my 1st email, the following day I sent a courtesy follow up email to mention that the 24hours have since passed but there was no response.

I got a reply indicating that I should follow up with my then Employer as NMG hasn't received the forms yet. This was true and my employer subsequently sent the forms back to NMG. This was established from me telephoning NMG, this week likewise this is following two emails I sent to follow up which remains unanswered.

All I am asking is a simple update it's sad that such a huge company implements processes for us to adhere to, but fail to provide an answer in a timely manner. Instead, one receives automated email responses which holds no substance.

I therefore ask to be provided an update on all my emails