1 reviews | Active since May 2012
Dissatisfied
I've claimed on my provident fund and have been requesting follow up or some sort of feedback but my emails are not being attended to. I know my claim is with Tshepo but he is not responding to my email. I spoke to him last week (flat tone, witj no interest) and he had promised to call me or provide feedback by Monday via email (a day before yesterday). I'm panicking and he seems to be not interested in the matter. I'm very disappointed. If you check his inbox, the e queries and claims email, you will see that it is flooded with my requests. My email address is ***. I've requested numerous times for someone to call me, only once a Manager called and assured me that I should have my money by the 30th of March, guess what... I'm still waiting. Please call me on ***
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team