JE
Janene E
1 reviews | Active since May 2015
05 Sept 2024, 12:44
Dissappearing funds two pot fail
We have been trying to complete my husbands claim since Sunday. Now website is down and whatsapp keep telling you its the wrong Branch code when I know for a fact its correct.
What got me is the fact that we did not even get the opportunity to complete a Withdrawl but his funds became less???? How do you explain that????
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Replies (2)
NMG Benefits's replyOfficial
05 Sept 2024, 14:53 Hi Janene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply05 Sept 2024, 14:53
Official
Hi Janene
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
JE
Janene E's updateReviewer Update
06 Sept 2024, 09:00Can you indicate exactly what you are doing to solve this?
I need answers on how the fund was reduced in funds without any positive action being taken.
How does a user name and Log in password change without our knowledge? How safe are any funds in your possession if you cant even manage this?
We are still unable to access anything on your systems, and false faults get generated like incorrect branch code even while its correct, it is still not fixed and now everything is offline again.
Giving automated copy and paste responses is not good enough
I need answers on how the fund was reduced in funds without any positive action being taken.
How does a user name and Log in password change without our knowledge? How safe are any funds in your possession if you cant even manage this?
We are still unable to access anything on your systems, and false faults get generated like incorrect branch code even while its correct, it is still not fixed and now everything is offline again.
Giving automated copy and paste responses is not good enough
JE
Janene E's update06 Sept 2024, 09:00
Reviewer Update
Can you indicate exactly what you are doing to solve this?
I need answers on how the fund was reduced in funds without any positive action being taken.
How does a user name and Log in password change without our knowledge? How safe are any funds in your possession if you cant even manage this?
We are still unable to access anything on your systems, and false faults get generated like incorrect branch code even while its correct, it is still not fixed and now everything is offline again.
Giving automated copy and paste responses is not good enough
I need answers on how the fund was reduced in funds without any positive action being taken.
How does a user name and Log in password change without our knowledge? How safe are any funds in your possession if you cant even manage this?
We are still unable to access anything on your systems, and false faults get generated like incorrect branch code even while its correct, it is still not fixed and now everything is offline again.
Giving automated copy and paste responses is not good enough